Terms and Conditions — Alee

 

Last updated: September 30, 2026

 

These Terms and Conditions govern your use of the Alee website, https://alee-iq.com, and mobile application, and your purchases of clothing, electronic devices, and watches.

 

By using Alee or placing an order, you agree to these terms.

 

1. Accounts

 

Registration uses your phone number. You must provide accurate account and contact information and keep any verification codes confidential.

 

If you suspect unauthorized use of your account, contact support@alee-iq.com.

 

2. Product Information

 

We aim to provide accurate product descriptions, images, prices, and availability information. Product colors may appear different depending on your screen.

 

Please review the size, model, specifications, and other product details before ordering. Any warranty offered for a product should be stated in its listing or accompanying documentation.

 

3. Prices and Payment

 

Prices are displayed on the website or application. Any delivery charges must be shown or communicated before you confirm your order.

 

Payment is cash on delivery only. The amount payable is the total confirmed for your order.

 

If a pricing or product information error affects your order, we will contact you before fulfillment. Any proposed change requires your agreement; otherwise, you may cancel the affected order.

 

4. Orders and Availability

 

Orders are subject to product availability and confirmation. An order submission or automated receipt does not by itself guarantee fulfillment.

 

If an item is unavailable or an order cannot be fulfilled, we will contact you. We will not substitute a different product without your agreement.

 

5. Delivery

 

You must provide an accurate recipient name, phone number, delivery address, and any necessary location details.

 

Delivery availability and estimated timing will be communicated during ordering or order confirmation. Delays may occur because of transport conditions or other circumstances affecting delivery.

 

If delivery cannot be completed, we may contact you to arrange another attempt. Any additional delivery charge must be communicated and agreed upon in advance.

 

6. Cancellations

 

To request cancellation, contact support@alee-iq.com as soon as possible and provide your order details.

 

Whether an order can be cancelled before delivery depends on its processing and dispatch status. We will explain the available options when responding to your request.

 

7. Returns, Exchanges, and Order Problems

 

If you receive a damaged, defective, incorrect, or incomplete order, contact support@alee-iq.com promptly with your order details and, where helpful, photographs.

 

Return and exchange eligibility, applicable time limits, item-condition requirements, and any associated costs must be made available before purchase.

 

If a refund is approved for a cash-on-delivery purchase, we will agree with you on an appropriate refund method and explain the processing timeframe.

 

These terms do not limit any rights you have under applicable consumer protection law.

 

8. Acceptable Use

 

You must not use Alee to place fraudulent orders, impersonate another person, access accounts without permission, interfere with the service, or carry out unlawful activities.

 

We may restrict accounts involved in misuse or fraud. Restrictions do not remove obligations relating to existing orders or applicable customer rights.

 

9. Privacy and Account Deletion

 

Our Privacy Policy explains how we handle personal information:

 

https://alee-iq.com/home/privacy-policy

 

You can delete your account through the application. Deleting an account does not automatically cancel an outstanding order or resolve an existing payment, return, or delivery issue. Please contact support for assistance with outstanding orders.

 

10. Website and Application Content

 

Content owned by or licensed to Alee, including branding, designs, and product materials, may not be copied or used commercially without permission from the relevant rights holder.

 

11. Service Availability

 

We aim to keep our website and application available, but temporary interruptions may occur for maintenance or technical reasons.

 

Nothing in these terms excludes responsibilities or customer rights that cannot be excluded under applicable law.

 

12. Changes to These Terms

 

We may update these terms as our services change. Updated terms will be published on this page with a revised date.

 

An existing order remains subject to the terms accepted when that order was placed, unless a change is required by applicable law or agreed with you.

 

13. Contact Us

 

For questions about these terms or your orders:

 

Alee

Website: https://alee-iq.com

Email: support@alee-iq.com